SmallBizGenius Analysis
Redroof receives highly polarized reviews, with many customers reporting significant issues regarding cleanliness and safety, while others praise specific locations for excellent staff and service. The budget hotel chain struggles with consistency across its various independently owned locations.
Category Breakdown
Scores based on analysis of 192 recent reviews
Cleanliness
2.0/10Many reviewers report significant cleanliness issues, including dirty rooms, stained linens, and insect infestations (bed bugs, roaches). Examples include reports of feces in toilets, pubic hair on beds, and mold in bathrooms, leading to unsanitary and unpleasant stays.
45 reviews mention thisCustomer Service
3.0/10Customer service experiences are highly variable, with many reviewers describing rude, unhelpful, or unresponsive staff. Some reviewers report difficulty obtaining refunds, managers not returning calls, and staff hanging up on them when attempting to report issues.
30 reviews mention thisRoom Condition & Maintenance
3.5/10Numerous reviews mention poorly maintained rooms with issues such as broken locks, damaged furniture, holes in walls, and malfunctioning appliances. Reviewers also note misleading photos online that do not reflect the actual condition of the properties.
25 reviews mention thisSafety & Security
4.0/10Several reviewers express concerns about safety and security, citing issues such as loitering, drug use, and broken door locks. Some reviewers felt unsafe due to the presence of displaced persons in the parking lot and reports of crime in the area.
15 reviews mention thisStaff Friendliness & Helpfulness
8.5/10A subset of reviewers praise the staff for being friendly, helpful, and welcoming. These reviewers often highlight specific staff members who went above and beyond to provide excellent service, recommending restaurants and making them feel like family.
15 reviews mention thisReservation Issues
3.0/10Some reviewers report issues with reservations, including cancellations without notice and being charged despite canceling within the specified timeframe. Double charging scams and difficulties obtaining refunds are also mentioned.
10 reviews mention thisPros & Cons
What Customers Love
"Friendliness staff were the best when recommended the best restaurant to eat at. The rooms were super clean and they smelled wonderful. The staff welcome my pet and myself as if we were family I felt right at home."
"The staff welcome my pet and myself as if we were family I felt right at home."
"The only thing good about this hotel is it’s close to I95."
"Comfortable, clean, and exactly what we needed I recently stayed at Red Roof Inn Atlanta – Suwanee/Mall of Georgia and honestly had a really good experience. If you’re looking for a clean, affordable place to stay without any hassle, this spot is a great choice."
Common Complaints
"Room smelled musty, a used wet towel was left hanging in the bathroom, clear signs of poor cleaning, and worst of all—my family and I woke up covered in bedbug bites."
"Worst experience ever. Still waiting for my refund. GM never calls back re problem."
"I stayed in Red Roof 966 South Outer Drive in Saginaw MI. Deplorable! lock broken/laying in window, bathroom mold/mildew, stained bedspreads, filthy walls/ceilings, no soap, no washcloths, hole in wall..."
"We arrived after 9pm after driving 12 hours. The parking lot had numerous men loitering and sitting in cars late at night. We were so concerned for our safety that we put a chair against the hotel room door and hardly slept."
"Double Charging Scam! Avoid This Hotel! Be extremely cautious using your credit card here. If you book through a third-party app, the front desk staff, none of whom wear name tags, may cancel your original reservation without consent and rebook you directly through the hotel, resulting in a double charge."
Common Questions About Redroof
Answers derived from customer review patterns
Is Redroof legit and trustworthy?
Redroof is a legitimate hotel chain, but its trustworthiness varies significantly by location. Many reviewers report issues with cleanliness, safety, and customer service, while others have positive experiences. The inconsistencies suggest a lack of standardized quality control across its independently owned properties. Before booking, it's crucial to research recent reviews of the specific location you plan to stay at to avoid potential problems.
Based on 45 reviewsDoes Redroof have good customer service?
Customer service at Redroof is inconsistent, with many reviewers reporting negative experiences. Complaints include rude or unhelpful staff, difficulty obtaining refunds, and managers who are unresponsive or unavailable. However, some reviewers praise specific staff members for their friendliness and helpfulness. The quality of customer service appears to depend heavily on the individual location and staff.
Based on 30 reviewsIs Redroof worth it for small business travelers?
For small business travelers, Redroof's value is questionable due to the high risk of encountering negative experiences. While the budget-friendly pricing may be attractive, the potential for unclean rooms, safety concerns, and poor customer service could disrupt business trips and reflect poorly on the company. Unless a specific location has consistently positive recent reviews, it's generally advisable to seek more reliable lodging options, even if they come at a slightly higher cost.
Based on 20 reviewsWhat are the most common complaints about Redroof?
The most common complaints about Redroof revolve around cleanliness, room condition, and customer service. Reviewers frequently report dirty rooms with insect infestations, stained linens, and mold. Many also mention poorly maintained rooms with broken fixtures and damaged furniture. Negative customer service experiences include rude staff, difficulty obtaining refunds, and unresponsive management.
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